Terms & Conditions for Pacific Travel Ltd

This page sets out useful traveller information for New Zealand trips as well as our booking conditions and terms of trade.

T&Cs Kirra Tours T&Cs AAT King Tours


Updated: 01 August 2018

Legal Trading Name: Pacific Travel Ltd

Business Trading Name: Scenic Pacific

Pacific Travel Ltd’s Fair Trading Contract with you

We wish to set out clearly the responsibilities which we, at Pacific Travel Ltd, have to you and which you, in turn, have to us when a contract is made between us. A contract will exist once you make payment either to us or our approved agent and we confirm your booking.

The contract will include everyone on our confirmation / invoice to you. We are obliged to provide you with the travel arrangements you have booked with us on the terms clearly stated below and within this website. Your contract is entered into with Pacific Travel Ltd, New Zealand, a privately-owned New Zealand registered company.


Your booking is considered to be confirmed and accepted in respect of all persons travelling when we issue a confirmation to you or your agent.

Typically a holiday booking will take 2-4 days for all confirmations to be received, depending on the complexity of the arrangements required.

Upon receipt of full payment we will issue service vouchers for each component of your travel arrangements with us. Your vouchers will be emailed to you or your agent prior to your departure and / or will be sent to your first night’s accommodation awaiting your arrival in New Zealand.

Deposits and Payments

All prices expressed on this website are in New Zealand Dollars (NZ$).

A non-refundable deposit of NZ$500 per person or 10% of the value of the package price (whichever is greater) must be received in order for us to confirm and hold reservations. Any additional deposits required by suppliers will also be collected at this time. Balance of payment is due 30 days prior to travel.

Failure to pay the full payment will result in the cancellations of your arrangements and loss of deposit.

Your payment of deposit confirms that you have read, understood and accepted our terms and conditions.

When making on-line payments the name that will appear on your statement will be “Pacific Travel”.

Credit Cards

We are pleased to accept Visa and Mastercard.

Pacific Travel Ltd credit card information security policy

Pacific Travel Ltd uses a PCI DSS level 1 service provider to process online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

Payments are processed in real time
Pacific Travel Ltd does not have access to your full card number, this credit card payment is secured by Paystation
Paystation have bank grade security. All transaction details are stored in their PCI Centre
Paystation Software is certified.

Visit https://www2.paystation.co.nz/ for more info on online credit card payments.

Booking Amendments by you

An amendment fee of 10% of total package price will be charged to cover our administration and communication costs. We may also need to pass on any amendment/cancellation fees imposed by our suppliers.

Please remember you have entered into a contract with us regarding the individual services and you cannot change these without our permission. Please do not change or cancel a service by contacting the service provider/s direct. All requests should be made directly to Pacific Travel Ltd.

Failure to obtain our permission to change your arrangements as confirmed by Pacific Travel Ltd may result in cancellation of your arrangements with cancellation fees as outlined below being applicable.

Booking Cancellations by you

If, after we have accepted and confirmed your booking, you wish to cancel, the following cancellation fees will apply:

For cancellations 31 or more days prior to travel: Loss of deposit.
For cancellations inside 30 days prior to travel: 100% of total fare (no refund). However, funds can be held for future travel.

Any cancellation fees imposed by suppliers will also be charged.

A cancellation can only be accepted in writing either from the person who made the booking or the Travel Agent through whom the booking was made. The cancellation will be effective from the date on which it is received by us.

We recommend you purchase travel insurance to cover unforeseen circumstances.


Any unused or partially-used sections of the travel arrangements are non-refundable.

You may be able to claim a refund of your cancellation charges from the insurance company, if the reason for your cancellation complies with the terms of your insurance cover.

Cancellations or Changes by Pacific Travel Ltd

After your travel arrangements have commenced it is unlikely that we will need to make any changes but sometimes it is inevitable, particularly if your safety is at risk. Pacific Travel Ltd reserves the right to alter fares, amend itineraries or to cancel arrangements. Assistance will be provided to make alternative arrangements to a similar value when/where practical.

Refunds are not available where circumstances arise beyond the control of the Pacific Travel Ltd necessitating alternative arrangements to be made to ensure the safety and /or further participation and enjoyment of your holiday.

Special Requests and Needs

Please advise any special needs and/or requests at the time of booking and in writing, to your Travel Agent or Pacific Travel Ltd. We will endeavour to meet special requests, but cannot guarantee that they will be, nor will we be responsible if any are not met. If you have any medical conditions or disabilities which may affect your travel arrangements, we need to be advised in writing at the time of booking. If we cannot accommodate your needs/requirements, we will advise you at that time.

Child Fares

Please contact us for information on child fares, as these vary based on the specific product you require. Some sightseeing activities are unsuitable for children.

Website Validity and Accuracy

The packages and prices contained within this website are valid at the time of publication. The information in this website has been compiled with diligence and care. Every effort has been made to ensure its accuracy. However regrettably errors do sometimes occur. Please check all details at time of confirmation.


All advertised tour costs and quotes are subject to availability of specific accommodation and inclusions. Tour costs and quotes are subject to change until you professional Travel Consultant has confirmed the cost within your final tour confirmation. Once you have paid for your travel arrangements in full we will hold the price.

The inclusions in each fare are clearly stated in the website. All other expenses such as refreshments, laundry, visa/passport fees, telephone and communication costs, taxi fares, excess luggage charges and items of a personal nature are not included.

Our prices include such costs as research and product development, web site development, maintenance and marketing, communications, travel documentation etc. These costs are represented within the package price and no breakdown of prices will be given.

All prices advertised are in New Zealand dollars and include 15% Goods and Services Tax.


Pacific Travel Ltd shall not be held responsible for any loss or damage to luggage or personal effects and/or damage resulting in death or personal injury, which may arise whilst travelling with Scenic Pacific or its nominated suppliers.

All transportation, both land and sea, is subject to the terms and conditions of the company providing the transport, some of which limit or exclude liability. These are available from the carriers concerned on request.

Service and Assistance

If an unexpected problem occurs during your travel arrangements then, in your own best interests, please contact our office without delay. Only by doing this can we take steps to remedy the situation and to help you. If you are dissatisfied any complaint must be made in writing to us within 30 days. Please include your booking reference – this will help us to respond to you quickly.

Travel Insurance

We strongly recommend that you arrange comprehensive travel insurance at the time you book your trip. Please ask for details.

Law and Jurisdiction

Any matters arising in relation to the contract between us will be governed by New Zealand law and subject to the jurisdiction of the Courts of New Zealand.

Travel Documents

It is your responsibility to ensure that all necessary travel documents (eg passports, visas) are valid and effective.

Force Majeure

Compensation will not be payable if we need to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.


Under the provisions of the Smoke Free Environment Act (1990), coach services are required to be smoke-free, including on-board rest room where provided. Regular stops are made for passengers’ comfort.

Luggage Limits – Coach Travel

2 pieces (max 25kg each) per person. Extra luggage, where space is available maybe taken at an additional charge. Please label luggage to your final destination each day. For safety reasons each person is limited to one item (5kg) of Carry On luggage.

Head Office – Sales and Reservations

Pacific Travel Ltd

Physical Address: 502a Wairakei Road, Harewood, Christchurch 8545, New Zealand

Postal Address: PO Box 39 151, Harewood, Christchurch, New Zealand

Phone: +64 3 359 3999      Email: info@scenicpacific.co.nz

Open Hours: Monday – Friday 9:00am – 5:30pm. A staff member is available “on-call” between 7:00am – 9:00pm 7 days a week.

Environmental Commitment by Pacific Travel Ltd

As our planet is forced to maintain ever increasing populations, pollution and damage, we all need to assume personal responsibility to minimise our impact on the environment. At Pacific Travel Ltd, we like to “do our bit”. We use as little paper as possible, recycle materials as much as we can (especially printer and fax toner cartridges and packaging) and carpool or use public transport to work when practical. We turn off heaters, air conditioning and lights whenever possible to conserve our hydro energy and generally take time to be thoughtful about our work habits and environment.

Photo Credits

We would like to thank the following for their photographic contributions: Our fabulous staff, Chris McLennan, Chris Stephenson, Christchurch NZ.com, Dean MacKenzie, Destination Northland, Destination Queenstown, Hamilton & Waikato Tourism, Julian Apse, Lake Wanaka, Nelson NZ, Ngai Tahu Tourism, Rob Siusted, Rotorua NZ, Royal Albatross Centre, Te Papa Museum, Tourism Holdings, Tourism NZ, Tourism Waitaki, Vaughan Brookfield and our valued suppliers. All photos have been carefully selected to represent New Zealand as fairly as possible. Please remember, we can’t guarantee blue skies and sunshine every day of your visit. We wish we could!