FAQ

Frequently Asked Questions – Independent Tours

What is an Independent Tour?

Independent Tours are not escorted group tours - they are for independent travellers. What this means is that it is not the same group of people traveling on their own coach with a tour leader/escort looking after you. You are traveling independently.  However, you are picked up and dropped off at your accommodation each morning and evening and interesting commentary is provided on many sectors.

What dates do your tours depart?

The Pacific Travel Independent Tour programme operates on a daily basis (with daily departures) using the services of Great Sights, InterCity, Interislander and KiwiRail. All tours are subject to availability at time of booking.

What is included in the tour cost?

All tours 2+ days in length include coach travel, transfers, accommodation and sightseeing activities where specified. A detailed travel wallet with your travel vouchers and comprehensive itinerary will be sent to your agent prior to your departure or delivered to your pre tour accommodation for you to collect on check in. For tours under 4 days duration, we will electronically send your detailed itineray and vouchers. 

I am travelling alone – can I pay the triple or twin share rate and be linked with other travellers?

No, unfortunately. You must pay the single room – per person cost.

I am travelling with children, what price will I pay?

Please contact us for information on child fares as these vary based on the specific product you require. Some sightseeing activities are unsuitable for children.

Are any meals included in the tour cost?

Our Independent Tours do not include meals with the exception of superior accommodation which includes a cooked breakfast daily. There are other exceptions where lunch is included on particular sectors. The coach does make various refreshment / comfort stops throughout the day where food can be purchased. Each evening you are free to relax and dine at you choice of restaurant either on site if you choose superior accommodation, or just a short walk into town with standard accommodation. Many standard accommodation providers offer a breakfast service which can be arranged directly.

Is Halal food available in New Zealand?

Along with a small population of Muslims, New Zealand has an increasing number of Muslim visitors. Halal food and restaurants are now found in many areas of the country.

Do Independent Tours have a tour escort?

As these tours are Independent, you do not have an escort traveling with you. However all coach drivers are experienced professionals. They will share their vast knowledge of our country with you by providing an informative commentary on most routes.

Can I add in additional nights to a tour?

Yes you can. All tours are very flexible. Please ask one of our Travel Consultants for extra nightly rates.

What is the difference between superior and standard class accommodation? 

Superior Accommodation: Hotel style accommodation with a restaurant on site, 4 star standard. At times 4 star motor lodges are also used. 
Standard Accommodation: Self-contained style accommodation with ensuite bathrooms and kitchenette facilities, 3.5 – 4 star standard. Breakfast provisions can be purchased from these properties but you will need to go to the town centre to purchase your evening meal. We endeavour where possible to book accommodation that is within easy walking distance of the centre of town.

What if I cannot find exactly what I am looking for on the website?

Let us know what is on your wish list to see and do and we are more than happy to help you plan a customised tour - almost anything is possible.

How much luggage can I take on my tour?

Each passenger may take 2 pieces of luggage (max 25kg each). For safety reasons, each passenger is limited to one carry on item (max 5kg). We also advise you check the maximum baggage allowance with your chosen airline.

How do I make a payment for a tour?

For bookings made more than 30 days prior to travel, Pacific Travel require a NZ$500 per person or 10% of the value of the package price (whichever is greater). This is a non-refundable deposit. Balance of payment is due 30 days prior to travel. For bookings made 30 days or less prior to travel, full payment is required at the time of booking. Visa & MasterCard are accepted forms of payment. All prices advertised are in New Zealand dollars and are GST inclusive.

What is your cancellation policy?

If after your booking has been confirmed you wish to cancel, the following cancellation fees will apply: 
Cancellations 31 or more days prior to travel: Your deposit plus a further 10% of the total package price.
Cancellations 15 – 30 days prior to travel: Deposit + a further 20% of the total package price.
Cancellations 0-14 days prior to travel: 100% of total fare (no refund).
Booking amendments made by you: an amendment fee of 10% of total package price will be charged to cover our administration and communication costs. We may also need to pass on any amendment/cancellation fees imposed by our suppliers.

Conditions of travel

Pacific Travel reserves the right to alter fares, amend itineraries, book alternative accommodation or to cancel tours. Pacific Travel Ltd shall not be held responsible for any loss or damage to luggage or personal effects and/or damage resulting in death or personal injury, which may arise whilst travelling with Pacific Travel Ltd or its nominated suppliers. All transportation, both land and sea, is subject to the terms and conditions of the company providing the transport, some of which limit or exclude liability. These are available from the carriers concerned on request.

Will I need travel insurance?

We strongly recommend you purchase travel insurance. Factors may arise that require you to cancel or amend your holiday, so it is essential you are covered for any costs that may be incurred. We recommend purchasing your travel insurance locally at the same time as you book your tour and flights. Unfortunately Pacific Travel does not sell travel insurance.

Do I need to tip in New Zealand?

If you wish to reward someone for a job well done it is always much appreciated.

Do I need a visa to visit New Zealand?

Making sure you have all the necessary documents including a valid passport (valid for at least 6 months beyond your New Zealand departure date) along with required visas is vital to ensure worry free entry into New Zealand. 

The New Zealand Government has introduced a new travel requirement for some visitors and transit passengers. It’s called the NZeTA (New Zealand Electronic Travel Authority) and travellers need to request theirs via the official mobile app or website. Approval can take up to 72 hours, so get yours before you go.

The NZeTA is required for travel from 1 October 2019. Click here to find out if you need one.

Some travellers passing through Australia will also require an Australian transit visa. You should apply for this before you travel. Click to see if you need one.

What currency is used in New Zealand?

The New Zealand dollar is the only legal tender in New Zealand. View a guide between your local currency and the New Zealand dollar. Please note: Your tour and all purchases using a credit card in New Zealand will be charged in New Zealand Dollars (NZD) at the current exchange rate at the time of purchase. The above currency conversion page is to be used as a guide only.