What our customers say
I just wanted to thank you for all your help you gave me on deciding to go on an un-escorted coach trip recently. We went on the 7 Day Mountains and Glaciers tour which was fantastic. Every connection whether it be the bus at our accommodation or the taxis taking us to the train or bus was just terrific, not one hitch. We just wish we had a day or two more in Queenstown – but there is always next time.
T & T Perry
We would just like to thank you and your company for arranging the Scenic Pacific itinerary. We thoroughly enjoyed the tour of New Zealand especially the Alpine train – we will be back. We really loved the Franz Josef stay, we did the helicopter trip to the top of the glacier. Queenstown was also great. We were also very lucky with the weather on the trip. The day before we arrived in Franz Josef it had rained, but the sun shone when we were there and it was a really lovely day.
K & T Butler
We arrived back in Christchurch last night at the end of our South Island tour. Everything went splendidly, organisation could not be faulted, thank you so much. We really enjoyed the whole experience very much. I would like to put in a word about the Distinction Hotel in Dunedin which was truly wonderful.
P & J Davies
Our family spent the last afternoon and night at the top. We headed up at 3pm and started with a few rides on the luge. Heaps of fun, and just daring enough for us as we are not quite Bungy people. Then we enjoyed cocktails over looking that amazing view as the Sun turned the snow capped mountains pink.We finished the night with the buffet dinner which was excellent with great foid choices and suprisingly beautifully presented choices. The service from the staff was also excellent. Totally recommend this as a beautiful way to end a stay in Queenstown. We pre-booked as not to miss out.
After a very steep ride in the gondola we got to the top and it was worth every dollar. The views from up there are amazing, we got there with daylight and left at night time. We enjoyed a very delicious buffet dinner and some really nice drinks. Also, the luge rides are worth it as well. We got 2 each at first, but then we had a lot of fun and we ended up buying some more. All up the entire experience was amazing. Highly recommend to do this in Queenstown. The views at night are amazing as well. Must do!!!
Miguel F Via Tripadvisor
Thanks for all of your help in New Zealand and special thanks for a delicious dinner with you and family. We consider the Kirra Tour a success. It was a first for us and we had to adjust somewhat to the schedule, but once we got into the routine, it worked well. Ross is an excellent driver and his knowledge of the Zealand countryside is outstanding. He handled things very well. There were two hotels that did not measure up, and Ross would agree, i.e. Heritage Gateway, Omarama and Scenic Hotel, Franz Josef. It’s possible that Kirra was stuck with these because of the busy season, but they should consider other choices if possible. They were OK, but not up to par. We would suggest that Kirra send out a letter/package to customers before they leave home in which they would explain the details of first night arrival, what to expect the first morning of the trip and more details about optional tours available during the week. Because we had never taken a bus tour, we were a little confused the first night and morning. All in all, we are very pleased. We saw everything we had planned on seeing, the food was satisfactory (not as good as yours), most of the hotels were fine (except you folks don’t like AC as much as we do) and the folks on the tour were pleasant and nice. Thank you for making it work and taking care of the turtle, who arrived home safely. We look forward to your visit next year and we will recommend you to any of our friends wanting to visit New Zealand.
Bud & Keith
I wanted to say thank you to you for looking after the query and helping us book one of the most amazing holidays for my in-laws. They are on their way back today and have only said praises about New Zealand, the tour and people who looked after them.
I really appreciate all your help with the recent tour (amended 2 Day Glacier Tour). Since we needed to put together an itinerary at the last minute, I wouldn’t have been able to work out the details alone, especially long distance. My husband and father received all the documents and details of the trip at their hotel that very night we booked, and it was very kind of you to hand deliver them. Having all the arrangements handled helped put them at ease so they could enjoy the rest of the trip. The travel day was long and a bit tiring, but the train was a nice change from bus travel and the glacier was lovely. Everything went smoothly and they arrived back in Christchurch on time and ready to depart the next morning. I feel lucky to have found you and again, you have my thanks. If we visit New Zealand again I will give you a call – this time farther in advance!
Thank you again for the best holiday! It was fantastic, all from your efforts. Being picked up from the Magnolia was absolutely a treat, gorgeous driver, a car all to ourselves, you did well. He was a lovely, nice man. Then, the train! What an excellent way to see everything, all went smoothly, hotel at Franz Joseph divine!then off to see the glacier glinting in the late sun. Bus next day stunning, Steve the driver very informative and an excellent driver. So, all in all, a most perfect few days, Barry and I can’t thank you enough for cobbling it altogether so beautifully!!
I have just returned from Christchurch after taking the Whale Watching trip from Wellington. Everything went well – we saw not one, but three whales! plus Hector and Dusky dolphins. The weather was superb. Even Christchurch rose to the occasion with only two small tremors while I was there. I cannot speak too highly of your organisation of the four trips I have now experienced. It takes a lot of hassle out of travelling when one knows connections, transport and accommodation are arranged. The only snag this time was the delay of over an hour before my plane left Christchurch – but that wasn’t your fault! I have long learned always to carry a book when going for a plane. Thank you all for the good work you are doing to encourage travel in New Zealand. I look forward to your new brochure and hope I will be able to make another trip.
The trip was very well arranged and everyone enjoyed the time in New Zealand. We were also blessed with fine weather and just missed the storm as we left South Island. Appreciate the planning which was done very well and we will surely recommend our friends to get in contact when they want to do the same trip.
We had the best time on the portion of our trip arranged by you and Scenic Pacific Travel! The TranzAlpine Train was unforgettable and the favorite event of our two-week vacation in Australia and New Zealand! With your help, we were able to tour the South Island from Christchurch to Franz Josef to Queenstown, experiencing beautiful Milford Sound and Mt Cook, a glacier walk, and some of the most amazing landscape in the world. Since we were traveling with our elderly mom, the bus transfers directly to and from the hotels made for smooth transitions and relaxing days! When our travel package was waiting for us on arrival at our hotel in Christchurch, we knew we were in good hands. When we wanted to add some day trips at the last minute, you made that happen. You were even there to promptly provide a refund when we had some bad weather and kept up with us through email to make sure we had all of the information we needed at all times. Thank you so much for your prompt, personal, and efficient service! It was the trip of a lifetime!
I want to thank you for scheduling a unique trip of a life time. Every thing was way better than expected. Milford day tour was magical. Every detail was thought of and worked to perfection. We Loved it. Thank you very much.
Thank you for all your help and co-operation in organising the 5 Day South Island Tour for my parents. They thoroughly enjoyed it. All the pickups / drop offs were on time, the hotels were excellent, the drivers / guides were very helpful and friendly. All this and much more could have been possible only because of Scenic Pacific Tours and above all your co-ordination, help and effort. A big thank you to you from my parents & us. We look forward to planning more holidays with Scenic Pacific in near future.
I am now back in the UK and am enjoying telling all my friends and family about my experiences. I thought the whole trip was absolutely excellent. The quality of the people involved and the accommodation and day trips were brilliant. The quality of the hotels in Dunedin and Queenstown was outstanding. Also the Intercity/Great Sights coaches and tours were brilliant. The drivers were excellent – very informative and timely and made what were pretty long journeys fly by with their passion for their country and good humour. I think a highlight has to be the trip to Milford Sound where I was lucky enough to see dolphins and seals and the most stunning views. Absolutely every person that I had contact with as part of the trip from the coach drivers to the hotel staff and the taxi drivers were so friendly and helpful and as a single traveller I felt very reassured and comfortable. They are a great representative on behalf of your country and for New Zealand too. The information and itinerary provided were excellent and knew what and where I was meant to be at every step of the way. Everything ran as it should and on time and everywhere I went there seemed to be someone waiting for me or expecting me which was so reassuring. So THANK YOU!! If I ever come back to NZ (which I really hope I will!), I would definitely use you guys again and I will be recommending you to anyone who goes to NZ.
Just wanted to drop you a quick note to say thank you for all the arrangements for the tours and accommodation. We really did enjoy ourselves and all the accommodations were all so convenient and comfortable. Everything from the coach pick up, transfers and check ins went off seamlessly. And we had fantastic weather too and the sights were breathtaking. Once again, kudos to you and your team and keep up the great work!
Sophie, we want to express our most sincere appreciation to you for all your assistance in setting up our tour. It’s not easy planning a trip from 15,000 km away ! You were so helpful with your communication prior to and during our trip. Monique, the extra effort and consideration given us as a result of our medical emergency was exceptional by any standards! We are so grateful to both of you for helping us get “back on track”. The fact that this occurred on a Sunday when most businesses are closed…is not lost on us. Not only did Monique “rise to the occasion “…she did so in such a manner that was personable and professional and gave us options as well! You both helped to convert a potential nightmare into a successful and enjoyable journey with a minor hiccup. Thank you for your caring! Ladies…I was in customer service my entire working career and and you two have exceeded all expectations!!
B & S Weston
We just completed the 10 Day Kaikoura, West Coast & Fiordland Tour with your company. Just wanted to express my appreciation for the wonderful tour arrangements. We really enjoyed our holiday and everything went very smoothly and as per the itinerary. We are looking forward to our next holiday in New Zealand with your company.
Mr Lim & Mr Lee
Thanks to Tess and Jodee from Scenic pacific gave us the unforgettable experience of 6-day South Island trip without driving. We believed we have explored the most we wish to see, as comfortable as we can, in the vast land of New Zealand under limited time. We started from Christchurch and were up in mt cook for short hiking, queenstown gondola star gazing, horse-riding, oyster dinner by the lake, Milford sound, glacier, short tracking in lake matheson and finally took the tranzalpine train from Greymouth back to Christchurch. What Scenic pacific have done was to put us in different local tours or transportation vendors that match with our itin, picked up from accommodation door to door to destination that was hassle-freed. Scenic pacific provided professional comments to fine-tune our itinerary according to feasibility E.g. They had suggested us to stay queenstown for star-gazing as we stayed there 3 nights with higher chance to see clear sky dependent on weather. All local motel recommended were very decent. Overall a very pleasant journey and I do appreciated for the excellent job Tess and Jodee have done for us!
We were both very impressed with the Scenic Pacific tour we booked with you. Everything worked as clockwork, it was very well organised. We had some brilliant bus drivers, Tom, Marcus & Peter especially. The tours were excellent with plenty of stops for refreshments and scenic stops. The 3 drivers mentioned gave really interesting information on the journeys which was appreciated. The hotel in Queenstown was lovely and the Motel in Franz Josef was too. I know that we were very lucky too with the weather as I gather before we started out this had not been too good for a while. We saw Mount Cook, Milford Sound and Queenstown in beautiful weather. Also, we were so lucky that the Heli hike in Franz Josef went ahead and we had sun on the glacier too. We were one of only 3 groups that were able to go on the day as the weather changed and went on the only day for a week they had actually taken tours up there. Many thanks to Tess who originally sorted our booking out for us.
C & K Jephson
This was our first tour outside of our familiar grounds (U.S. and Canada). We were looking for a group tour and saw great review of Scenic Pacific Travel and decided to give a try. Lisa was our main tour planner; she was fun to talk to and worked hard to accommodate our last minute change by adding one more stop at doubtful sound to our 6 day tour. The additional route to doubtful sound was suggested by Sophie during our weekend phone call to the office. The whole tour was seamless from the time we were picked up from our hotel in Christchurch. Scenery along the way was breath taking and accommodations were great and restaurants are within walking distance to our motel/hotels. Our tour was based on tourist class package with exception of Queenstown where we stayed in the Copthorne Hotel and Resort Lakefront, which was an upgrade. At Copthorne we asked for a room with view and hotel gave us a room where we can see snow covered mountains. The nearby Queenstown Garden is also a must see scenic spot. Thank you Lisa and Sophie for planning our wonderful tour of south island and will recommend to our friends.
The trip went off without a single hitch and the itinerary allowed us to see a lot of the South Island in just a few days. I wish we could have spent longer, but I think packing it into 6 days was a good way to go. Glad I did not try to drive it! We love the South Island… the sights, the people, the food etc. All of the motels were in great locations and the coaches seemed so efficient, on time, and the drivers were great. So, thanks for setting this up on short notice and providing a great tour.
B & K Hunter
Having limited time but wishing to see as much of the South Island as possible I booked the 6 day tour with Scenic Pacific. Sophie was my tour organiser and did a great job fitting in with my schedule and my flights to and from Christchurch. The bus and train journeys were amazing as were all the sights around the island. The tour was really well organised including a number of transfers, nice hotels, awesome cruises especially Milford Sound. Would highly recommend Scenic Pacific for your South Island tour.
Just wanna say a big thank you to you and your team! We had a wonderful trip and everything went so smooth throughout the past 2 weeks. We enjoyed every day so much and the transport, accommodations, activities are all superb! Thank you so much for doing the arrangements for us and making our first NZ trip so unforgettable
J & P Ip Kan Ian
I wanted to follow up from our last communication and let you know that our trip to your beautiful country was the memory of a lifetime. The logistics, co-ordination and planning was outstanding. The variety and beauty of the country was amazing, and we felt we got to see so many of the beautiful, natural sights of the South Island. I just wanted to say thank you. I was a magical experience.
Hi Tess, first day back at work today but I thought I’d send an e-mail to thank you and your colleagues for all your help in making for a worthwhile trip to NZ! Given Christchurch had it’s own problems to deal with I appreciated you guys looking after me and it was so nice of you to come in person to the airport on my final day, so I’ll certainly recommend Pacific Travel if anyone asks me about my trip to the South Island.
Happy New Year and sorry for delayed response. Our South Island trip was fantastic and went per the itinerary with no troubles. Thank you for the additional suggestions along the way. The coaches, train and included activities were all enjoyed. One additional feedback is that the lodgings exceeded expectation. Punga Grove in Franz was very convenient, while High Peaks in Fox Glacier had very helpful staff. The Coleraine in Greymouth was exceptional for our family of four and I would recommend it to anyone seeking accommodation in that area. As soon as we arrived in Christchurch we spent the following day in Christchurch gardens, gondola and sightseeing. We then spent a week in Auckland, Rotorua and Bay of Islands before returning to the US tonight. I will be sure to recommend your firm and pass your email contact to any friends looking to have travel arrangements made for future visits to NZ.
We both had a fantastic time on the tour. The caves and glow worms were great and even though part of it was flooded out, the Agrodome was also very interesting. Hobbiton was absolutely wonderful and was even better than I thought that it would be. Thank you very much for getting everything setup for us as it made the trip that much nicer and more relaxing. Thanks for everything.
I would like to thank you for organising such a great tour for me. I had a fantastic holiday – I would say it was the best ever. I loved New Zealand and all the arrangements worked without a hitch. Specifically my evening in Rotorua and Tim’s tour on day 2 were simply amazing. Looking forward to coming back sometime! Thank you again.
Happy New Year to you both!! I need to take this time to thank you for everything! Me and my family loved New Zealand and we would not have enjoyed our trip without your help. It was PERFECT!!! We have not seen each other but I feel like you know us so well to have anticipated what we needed and worked out our tours even if there were last minute changes. Thanks Karina for taking my call and for that quick action. This will be one of the best Christmas memories we will have as a family and thanks to you. I will surely recommend you to my friends and if we can get to visit NZ again, I will surely reach out to your guys. Again, my heartfelt thanks for all your work.
We have just arrived in Denmark. We have had a fantastic vacation in New Zealand, one of the best ever. Thank you very much for planning it for us, it was perfect. So many interesting things to see – what a beautiful country and all the hotels were very good. I will definitely recommend you, Pacific Travel Ltd to all people. It really couldn’t have been better. Thank you very much again for this fantastic vacation.
H B Kristensen
Both trips were absolutely wonderful. The drivers were so enthusiastic, charismatic and knowledgeable that they really made the whole experience so worthwhile – full of fond memories. The organisation was also spot on and everything worked like clock work. I was so impressed with your team and how everything turned out. I particularly enjoyed the Waitomo & Hobbiton Experience as the driver was full of useful knowledge and an amazing story-teller, really made the say so memorable and fun. Thank you so much for all your help and if I return on day I will be sure to book another trip with you guys
After reviewing my options for a 3 week vacation, I decided on New Zealand. Living in the NYC area and having traveled only to Europe and the USA, I did not know where to begin. It was at this point that I contacted Scenic Pacific Travel. Although all contact was via internet, I was very lucky to have Karina assigned as my agent. All of my email questions were answered promptly and completely. The 5 day tour that I selected was awesome. I visited sites that I could not have imagined existed, living in NY. Karina made arrangements at Hotels that were more spacious and luxurious that I had hoped for. She arranged visits to Queenstown, Milford Sound, Franz Joseph Glacier and Arthur’s Pass. Each of these locations offered something so special that it made the visit unforgettable. Although I have been fortunate and have taken many trips, the one that I will remember as the most enjoyable is the one arranged by Karina and Scenic Pacific Travel.
richc46 via TripAdvisor
Hi Sophie, thank you for asking how our trip to the North Island went. We’re happy to say that all the arrangements you made for us went perfectly smoothly and we have been very impressed by Scenic Pacific’s professionalism. Even the weather turned good for us! We feel that we couldn’t have had a better way of taking in all that New Zealand has to offer within the time available. Also we much appreciated the Great Sights service. The coaches were comfortable and the drivers were very informative in their running commentaries. We will certainly recommend you to others who visit New Zealand if and when we have the opportunity. Thank you also for your personal attention and clarifications whenever we have made enquiries.
John & Margaret
Well…we have finally and officially finished our 10 day Middle Earth Odyssey as of yesterday and I am writing to tell you that we have enjoyed every minute of the adventure. On behalf of Indi and myself, I would like extend our thanks and gratitude for your effort in putting this itinerary together. Everything worked out well from transportation to hotels to places of interest, though in hindsight we would have loved to spend less time in some places and more in others. Never mind you live and learn. We have 3 more left days in Christchurch and we are thinking of spending a day with the dolphins in Akaroa. Once again, many thanks for all your time and effort in making sure our trip went well. I certainly will have no hesitation recommending Scenic Pacific to the wider audience.
Patrick & Indiana
I just wanted to write and let you know what a pleasure it was dealing with your company. You made the booking process very easy for a start. Henry and Irina had a wonderful time. They said every part of the trip was very well organised and they were taken care of. They were so pleasantly surprised to have a representative of the tour company waiting at the airport for their hotel transfer, as they didn’t arrive in Auckland until around 1am!. Again, thanks for everything. We would recommend your services to anyone.
I’m waiting for my flight back right now, but I’m happy to say that my luggage caught up to me in about a day. The hotel was super helpful in coordinating that. I had an amazing time here in New Zealand. It’s definitely my favourite holiday that I’ve taken, and I can’t thank you enough for your efforts. The tours were great, really well managed. I really enjoyed my time on the South Island, especially Milford Sound. And the transportation arrangements were all smooth as well. The only minor thing was my accommodation in Queenstown was a giant double room, way too much space for me, but that’s not really a major problem, is it? Overall, I’ve been really really satisfied with everything. I definitely plan to come back in the future.
We would rate Pacific Travel’s customer service 10 out of 10! You produced an amazing trip for us and were always on hand if we had any queries. You even made alternative arrangements when we wanted to alter one of the trips so that we could go to the National Park which ended up being one of the highlights of our trip! The tour exceeded our expectations! Not only because New Zealand is such an amazing country, but also because of the well organised transport and tours that were arranged as part of our trip. Everything ran so smoothly which made our holiday hassle free. We loved the fact that everything was so well organised and we didn’t have to worry about what we were doing next. The trips that were organised as part of our holiday couldn’t have been any better! The tour guides were so nice and would make little stops to ensure we saw all of what New Zealand could offer. We ere even lucky enough to have perfect weather for every trip we did. One of the aspects that made our trip enjoyable was sitting on the very comfy coaches listening to the very knowledgeable tour guides that would do anything to make your experiences very special (taking lots of photos!). We would highly recommend Pacific Travel to others! My husband and I wanted a trip of a lifetime and this was exceeded by the excellent travel arrangements made by Pacific Travel. We would definitely book with them again.
Gemma & Bradley
Well, back home in Tampere, Finland again, with work calling us the day after tomorrow. My wife Paula and I have nothing but praise of the highest order to your company for an absolutely brilliant trip. Everything ran like clockwork, hotels, motels, connections to our coaches, trains, ferry etc. Absolutely brilliant. As for the refund, I just phoned you to let you know what happened in Milford Sound. Getting some money back was the last thing on my mind. Paula and I are absolutely staggered by you and your firms honesty and integrity. Our estimate of you just went off the scales. By the way, just to let you know, Paula (and me as well) have never stayed in a motel before, just hotels. Because of you and the super motels you booked us in, it looks like every time we go on holidays now, MOTELS it is.
P & D Benjamin
First of all, Happy New Year! Second, thank you for everything. The trip was superb and we enjoyed so much being there. I have to congratulate you and your team for the great job. Everything worked find and the tours, places were beautiful, and especially all the people were very friendly and makes us eager to do it again in the future. It is a shame that we couldn’t stay more days and know more of your beautiful country.
J & E Alcalde
Kia Ora. We are back in Auckland, ready to head to Bangkok tomorrow. We have been In NZ three weeks and have had a wonderful time. We had been doing things on our own in Auckland, Dunedin, Queenstown, and Wellington, which worked out fine. So your part of our trip was the only “scripted” itinerary, and we were happy we did it. It was convenient not to worry about connections and pick ups (especially in the rain — we had just a little) and we would not have seen so many things in Rotorua without your schedule. All the drivers, especially Bryan and Barry with Great Sights were terrific. The hotels were also great, with a wonderful view of Lake Taupo and the Hotel Ibis was a perfect location. We really enjoyed the Mitai Hangi. So, well done, and thank you. New Zealand is a beautiful country with wonderful people. Happy trails to you.
R Williams & K Timmons
Dear Lisa At last I have a free moment to send you our thanks for such a well planned and enjoyable trip. You certainly included everything we wanted, excellent detailed itinerary, sightseeing, all connections taxis, coaches and we felt so well taken care of everywhere. Even gold class coach upstairs in the leather seats and Corporate cab drivers. Also, you even arranged the weather for us and we never opened our umbrellas or put on our raincoats the whole time we were in New Zealand! Favourite places were Kaikoura and Fox Glacier but we enjoyed everywhere. We really had a great time and would recommend your company to anyone, keep up the great work and thank you again. Best wishes
D & G Drews
Dear Lisa We are back safely in Singapore! We’ve thoroughly enjoyed ourselves during the trip, and you played a big part to it! My mum and I thoroughly enjoyed the customised itinerary for the 7 Day Glaciers, Lakes & Night Sky South Island tour in November. During the tour, we were struck with several trip cancellations due to weather and road closures, but our consultant Lisa was very responsive and helpful to suggest alternative sights and tours in view of the changes, so that we could make the most out of the trip. We specifically enjoyed the glacier lake explorer tour on our last day, it was one of the highlights of the trip! Point to point transfers were seamlessly arranged for our convenience, and motels arranged were clean and comfortable. Thank you Lisa for making our trip memorable!