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General Conditions

Terms and Conditions for Pacific Travel Ltd

This page sets out useful traveller information for New Zealand trips as well as our booking conditions and terms of trade.

Updated: 01 August 2018
Legal Trading Name: Pacific Travel Ltd
Business Trading Name: Scenic Pacific

Pacific Travel Ltd’s Fair Trading Contract with you

We wish to set out clearly the responsibilities which we, at Pacific Travel Ltd, have to you and which you, in turn, have to us when a contract is made between us. A contract will exist once you make payment either to us or our approved agent and we confirm your booking.

The contract will include everyone on our confirmation / invoice to you. We are obliged to provide you with the travel arrangements you have booked with us on the terms clearly stated below and within this website. Your contract is entered into with Pacific Travel Ltd, New Zealand, a privately-owned New Zealand registered company.

Reservations

Your booking is considered to be confirmed and accepted in respect of all persons travelling when we issue a confirmation to you or your agent.

If you book through a Travel Agent, we will address all on-going correspondence to that agent. All monies paid by you to the Travel Agent will be held on behalf of Pacific Travel Ltd.

If you book direct with Pacific Travel Ltd, all correspondence will be sent to the address of the first person on the booking file unless you tell us otherwise.

Typically a holiday booking will take 3-5 days for all confirmations to be received, depending on the complexity of the arrangements required.

Upon receipt of full payment we will issue service vouchers for each component of your travel arrangements with us. Your vouchers will be emailed to you or your agent prior to your departure and / or will be sent to your first night’s accommodation awaiting your arrival in New Zealand.

Deposits and Payments

All prices expressed on this website are in New Zealand Dollars (NZ$).

A non-refundable deposit of NZ$500 per person or 10% of the value of the package price (whichever is greater) must be received in order for us to confirm and hold reservations. Any additional deposits required by suppliers will also be collected at this time. Balance of payment is due 30 days prior to travel.

Failure to pay the deposit or full payment will result in the cancellations of your reservations.

Your payment of deposit confirms that you have read, understood and accepted our terms and conditions.

When making on-line payments the name that will appear on your statement will be “Pacific Travel”.

Credit Cards

We are pleased to accept Visa and Mastercard.

Pacific Travel Ltd credit card information security policy

Pacific Travel Ltd uses a PCI DSS level 1 service provider to process online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
  • Payments are processed in real time
  • Pacific Travel Ltd does not have access to your full card number, this credit card payment is secured by Paystation
  • Paystation have bank grade security. All transaction details are stored in their PCI Centre
  • Paystation Software is certified.
Visit https://www2.paystation.co.nz/ for more info on online credit card payments.

Booking Amendments by you

An amendment fee of 10% of total package price will be charged to cover our administration and communication costs. We may also need to pass on any amendment/cancellation fees imposed by our suppliers.

Please remember you have entered into a contract with us regarding the individual services and you cannot change these without our permission. Please do not change or cancel a service by contacting the service provider/s direct. All requests should be made directly to Pacific Travel Ltd.

Failure to obtain our permission to change your arrangements as confirmed by Pacific Travel Ltd may result in cancellation of your arrangements with cancellation fees as outlined below being applicable.

Booking Cancellations by you

If, after we have accepted and confirmed your booking, you wish to cancel, the following cancellation fees will apply:
  • For cancellations 31 or more days prior to travel: Your deposit plus a further 10% of the total package price.
  • For cancellations 15 – 30 days prior to travel: Deposit + a further 20% of the total package price.
  • For cancellations 0-14 days prior to travel: 100% of total fare (no refund)
Any cancellation fees imposed by suppliers will also be charged.

A cancellation can only be accepted in writing either from the person who made the booking or the Travel Agent through whom the booking was made. The cancellation will be effective from the date on which it is received by us.

We recommend you purchase travel insurance to cover unforeseen circumstances.

Refunds

Any unused or partially-used sections of the travel arrangements are non-refundable.

You may be able to claim a refund of your cancellation charges from the insurance company, if the reason for your cancellation complies with the terms of your insurance cover.

Cancellations or Changes by Pacific Travel Ltd

After your travel arrangements have commenced it is unlikely that we will need to make any changes but sometimes it is inevitable, particularly if your safety is at risk. Pacific Travel Ltd reserves the right to alter fares, amend itineraries or to cancel arrangements. Assistance will be provided to make alternative arrangements to a similar value when/where practical.

Refunds are not available where circumstances arise beyond the control of the Pacific Travel Ltd necessitating alternative arrangements to be made to ensure the safety and /or further participation and enjoyment of your holiday.

Special Requests and Needs

Please advise any special needs and/or requests at the time of booking and in writing, to your Travel Agent or Pacific Travel Ltd. We will endeavour to meet special requests, but cannot guarantee that they will be, nor will we be responsible if any are not met. If you have any medical conditions or disabilities which may affect your travel arrangements, we need to be advised in writing at the time of booking. If we cannot accommodate your needs/requirements, we will advise you at that time.

Child Fares

Please contact us for information on child fares, as these vary based on the specific product you require. Some sightseeing activities are unsuitable for children.

Website Validity and Accuracy

The packages and prices contained within this website are valid at the time of publication. The information in this website has been compiled with diligence and care. Every effort has been made to ensure its accuracy. However regrettably errors do sometimes occur. Please check all details at time of confirmation.

Fares

The fares for our travel arrangements are correct as at the time of publication. We reserve the right to adjust these as necessary. The appropriate fare will be confirmed to you at the time of confirmation. If it is different to what you had expected then you do not have to proceed with the booking. Once you have paid for your travel arrangements in full we will hold the price.

The inclusions in each fare are clearly stated in the website. All other expenses such as refreshments, laundry, visa/passport fees, telephone and communication costs, taxi fares, excess luggage charges and items of a personal nature are not included.

Our prices include such costs as research and product development, web site development, maintenance and marketing, communications, travel documentation etc. These costs are represented within the package price and no breakdown of prices will be given.

All prices advertised are in New Zealand dollars and include 15% Goods and Services Tax.

Liability

Pacific Travel Ltd shall not be held responsible for any loss or damage to luggage or personal effects and/or damage resulting in death or personal injury, which may arise whilst travelling with Scenic Pacific or its nominated suppliers.

All transportation, both land and sea, is subject to the terms and conditions of the company providing the transport, some of which limit or exclude liability. These are available from the carriers concerned on request.

Service and Assistance

If an unexpected problem occurs during your travel arrangements then, in your own best interests, please contact our office without delay. Only by doing this can we take steps to remedy the situation and to help you. If you are dissatisfied any complaint must be made in writing to us within 30 days. Please include your booking reference – this will help us to respond to you quickly.

Travel Insurance

We strongly recommend that you arrange comprehensive travel insurance at the time you book your trip. Please ask for details.

Law and Jurisdiction

Any matters arising in relation to the contract between us will be governed by New Zealand law and subject to the jurisdiction of the Courts of New Zealand.

Travel Documents

It is your responsibility to ensure that all necessary travel documents (eg passports, visas) are valid and effective.

Force Majeure

Compensation will not be payable if we need to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.

Smoking

Under the provisions of the Smoke Free Environment Act (1990), coach services are required to be smoke-free, including on-board rest room where provided. Regular stops are made for passengers’ comfort.

Luggage Limits – Coach Travel

2 pieces (max 25kg each) per person. Extra luggage, where space is available maybe taken at an additional charge. Please label luggage to your final destination each day. For safety reasons each person is limited to one item (5kg) of Carry On luggage.

Head Office – Sales and Reservations

Pacific Travel Ltd

Physical Address: 502a Wairakei Road, Harewood, Christchurch 8545, New Zealand

Postal Address: PO Box 39 151, Harewood, Christchurch, New Zealand
Phone: +64 3 961 5670      Email: info@scenicpacific.co.nz

Open Hours: Monday – Friday 9:00am – 5:30pm. A staff member is available “on-call” between 7:00am – 9:00pm 7 days a week.

Environmental Commitment by Pacific Travel Ltd

As our planet is forced to maintain ever increasing populations, pollution and damage, we all need to assume personal responsibility to minimise our impact on the environment. At Pacific Travel Ltd, we like to “do our bit”. We use as little paper as possible, recycle materials as much as we can (especially printer and fax toner cartridges and packaging) and carpool or use public transport to work when practical. We turn off heaters, air conditioning and lights whenever possible to conserve our hydro energy and generally take time to be thoughtful about our work habits and environment.

Photo Credits

We would like to thank the following for their photographic contributions: Our fabulous staff, Chris McLennan, Christchurch NZ.com, Dean MacKenzie, Destination Northland, Destination Queenstown, Hamilton & Waikato Tourism, Julian Apse, Lake Wanaka, Nelson NZ, Ngai Tahu Tourism, Rob Siusted, Rotorua NZ, Royal Albatross Centre, Te Papa Museum, Tourism Holdings, Tourism NZ, Tourism Waitaki, Vaughan Brookfield and our valued suppliers. All photos have been carefully selected to represent New Zealand as fairly as possible. Please remember, we can’t guarantee blue skies and sunshine every day of your visit. We wish we could!

Terms and Conditions for Kirra Tours

Traveller Information and Booking Terms & Conditions

Acceptance

Payment to your Travel Agent acknowledges that you have read, understood and accepted these booking conditions.

Payments

A deposit of NZ$500 per person is required at the time of booking. The balance of payment, including any merchandise, is due 60 days prior to departure.

Prices

All prices are in New Zealand Dollars (NZD) and are subject to currency fluctuations.  Kirra reserves the right to amend without notice any prices. Any price changes applicable to your booking will be promptly notified to you. The price of your tour or other travel arrangements shall not change after the date on which payment has been made in full by you.  Current valid prices will be advised on request and confirmation by way of invoice when your booking is made.  If you have chosen the Hollyford Track guided walk option, the balance of payment shall be due no less than 75 days prior to your travel departure date. Reservations may be made up to the departure date provided that payment is made in full at the time of booking.

Inclusions and Exclusions

The price of your booking shall cover only those items specified by Kirra in writing at the time of your booking (or any variation)
The price of your tour shall not cover airport taxes, airline fees or charges, excess luggage, personal services, gratuities, laundry, drinks, meals, pre-travel documentation, personal accident and medical expenses and incidental expenses including all communication charges all of which are your sole responsibility.

Special Requests

All special requests & meal requirements must be advised in writing at least 14 days prior to travel. Special room & dietary requests will be passed on to the hotels but cannot be guaranteed.

Variations and Cancellations by You

From the date of confirmation of your booking, any variations (for any reason) to your booking requested by you shall incur a NZ$50 fee payable at the time of the variation.
In the event you cancel your tour, the following fees apply:
Notice (in days)             60 or more      59 – 30        29 – 15      14 days or less
% fee of fare charged      deposit            50%           75%            100%

If you wish to cancel your existing booking and transfer to a new departure date, the above cancellations fees will still apply. No refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by the traveller, shall be wholly at the expense of the traveller. If the Hollyford Track guided walk option is selected, an additional NZ$150 per person cancellation fee applies.

Travel Insurance

Kirra highly recommends that comprehensive travel insurance is purchased at the time of booking. Cancellation fees charged by Kirra will not be waived under any circumstances where travel insurance may have covered you.

Refunds

No refund shall be made for any unused portion of any itinerary. Any alteration to the holiday made by a traveller(s) shall be wholly at the expense of that traveller(s).

Specialist Tours and Special Events

When treks, bicycle tours and more specialised products are included in your tour, the balance of the price of your booking shall be payable 75 days prior to travel departure. Where bookings relate to a period in which special events are due to take place in New Zealand, bookings may be subject to additional or varied terms and conditions.

Passport and Visa Requirements

You are solely responsible for all passport and/or visa requirements for travel to and from New Zealand.  Kirra shall take no responsibility for, and have no liability in respect of, any loss or damage suffered by you (or any person covered by your booking) as a consequence of any failure by you to fulfill the requisite passport and visa requirements.

Children

Children’s fares are available on request. Please note that these tours are not suitable for children under 5 years. Passengers under the age of 16 must be accompanied by a parent or guardian at all times during the tour.

Taxes

New Zealand departure tax of NZ$25 per person is not included.

Luggage Limits

Each traveller is entitled to take one medium sized suitcase, approx 36″ x 18″ x 10″ weighing no more than 44lbs (20 kgs). A small holdall can also be taken on board the coach. Kirra does not accept responsibility for loss or damage to luggage unless it is established that it is caused by the negligence of Kirra. This includes overnight stops where even though the vehicle and luggage holds are locked and secured Kirra cannot be held responsible for any luggage left overnight in the vehicle. Should loss or damage occur, you may be able to claim through travel insurance (except for luggage left overnight in the vehicle).

Single Travellers

Smoking is not permitted in Single to Twin share rooms. If someone is not compatible with the person they have been matched up with, any additional costs incurred to assist with changing their room type will be at the traveller’s expense and will be subject to availability. Acceptance of Single to Twin share basis is subject to the individual’s medical condition being suitable for this type of arrangement. Single to Twin is not available on the Ultimate Small Group tours.

Room and Dietary Requests

Special room and dietary requests will be accepted and passed on to the hotels but cannot be guaranteed.

Smoking Laws

Smoking is not permitted on coaches, hire vehicles, in any bars or cafes in New Zealand or in any other place notified by Kirra from time to time.

Seat Rotation

For the enjoyment of all travellers a daily seat rotation system prevails and all travellers must participate as a condition of booking.

Travel Insurance

Travel insurance is not included but is strongly recommended for all travellers. Please ask us for advice.

Health and Fitness

Payment of deposit shall constitute a warranty by you that you (and any other persons covered by your booking) are sufficiently fit and healthy to undertake the relevant tour and other travel arrangements.  As part of this warranty, you agree to indemnify Kirra for any actions, claims and demands arising out of any health issues arising on or after the completion of your tour or other travel arrangements.

Kirra reserves the right to remove any person from any of its tours or cancel or vary any travel arrangements where Kirra considers, in its sole discretion, that such person is not sufficiently fit and healthy to undertake the relevant tour or other travel arrangements.
You must follow all Kirra Tour crew instructions at all times to ensure tour safety. You acknowledge that any failure to do so may result in restricted access to areas on the tour or withdrawal from the tour at Kirra’s discretion.

Documentation

Travellers are responsible for the acquisition of passports and appropriate visas, where necessary. We recommend such documents, as required by governments, are finalised at least 6 weeks prior to the date of departure.

Consumer Protection Legislation

Nothing in these Terms will operate to exclude, restrict or modify the application of any of the provisions of the Trade Practices Act 1974 (Cth) or any equivalent State or Territory legislation in Australia, the exercise of a right conferred by such a provision, or any liability of Kirra for breach of a condition or warranty implied by such a provision, where it is unlawful to do so.

Liability

You acknowledge and agree that Kirra accepts no responsibility and will not be liable to you or any third party for any loss, cost or damage (including loss of enjoyment) suffered directly or indirectly in connection with:
a) any risks or other aspects of any tour or other travel arrangement  notified to you by or on behalf of Kirra (in these terms or otherwise)
b) any change to your itinerary or delays in departure or arrival times of aircraft or otherwise during the conduct of any tour or other travel arrangement
c) any loss or damage to your baggage
d) any personal injury or death resulting from the acts or omissions or negligence of any third parties providing goods or services to you during your tour or other travel arrangements including, without limitation, air carriers, hotels, restauranteurs, transportation providers and/or medical personnel or
e) any loss of enjoyment by you due to circumstances outlined in these Terms or otherwise beyond Kirra control

Notwithstanding any other provision of these Terms, and to the maximum extent permitted by law, Kirra’s maximum liability to you or any third party (including any claims of negligence on the part of Kirra) is limited to the amounts actually paid by you with respect to your booking (excluding insurance premiums, variation fees and additional fees (as applicable).

Consequential Loss: Kirra will not be liable for any loss of enjoyment, opportunity, profit, savings, revenue or interest or any other consequential or indirect, incidental, special or punitive loss, damage or expenses even if Kirra has been advised of their possible existence and even if such loss, damage or expense is caused by Kirra negligence.
You agree to indemnify Kirra for any loss or damage suffered by Kirra as a result of, or in connection with, any breach of these Terms or any negligence or wilful default, by you (or any other person covered by your booking)

Force Majeure: Kirra shall not be liable for any delay or for any failure to fulfill its obligations under these Terms (or any service obligations to you) if failure or delay arises directly or indirectly from or as a consequence of any Force Majeure Event.

Accident Compensation Scheme

You acknowledge that New Zealand has a no fault law and claims are handled by the Accident Compensation Commission (“ACC”) pursuant to governing legislation, including the Accident Compensation Act 2001.  Because of the wide range of help available from ACC after an injury, you cannot sue for personal injury in New Zealand, except for exemplary damages.  Should you require additional cover outside that provided by ACC, then you should organise your own cover direct. Kirra is not obliged to take out any such additional cover on your behalf.

Warranties

To the extend permissible at law, all express or implied warranties, representations, or Terms are expressly excluded from any goods or services provided to you (or any other person covered by your booking) by Kirra.  Where the law implies any condition or warranty which cannot be excluded, Kirra’s liability for such implied condition or warranty is limited, at Kirra’s sole discretion, to one of the following:
a) in the case of damage to loss to or loss of any property, the repair or replacement of such property or
b) in the case of services, the resupply of such services or a refund for such services.

Hotels & Transportation

The carriers (including airlines, rail and sea carriers) and accommodation providers (including hotels) used in association with any tours or other travel arrangements are not responsible for statements in any Kirra brochure and the conditions of sale of each carrier or accommodation provider (as applicable) constitute a separate contract between you and such carrier or accommodation provider (as applicable). Kirra accepts no responsibility for, or liability in respect of, any goods or services provided under or in connection with any such contract.

Complaints

Any problems that occur whilst on a tour or other travel arrangement must be submitted in writing to The Manager at Kirra at the earliest opportunity, and in no event later than 30 days after returning from such tour or other travel arrangement.  Failure to comply with this complaints procedure shall result in forfeiture by you of any potential claim against Kirra with respect to such complaint.

These terms may be subject to amendment by Kirra from time to time.
You shall not assign or purport to assign (whether in whole or in part) any of your rights or interests under these terms or any booking with Kirra without the prior written consent of Kirra.

The failure of Kirra to enforce any provision of these Terms shall not be treated as a waiver of that provision nor shall it affect Kirra future right to enforce that provision.
Additional terms and conditions may apply to your booking and will be advised by your Kirra representative at the time of booking (or variation thereof).
All prices specified in any brochure are gross amounts and, unless agreed by Kirra, no itemised costings will be provided.

If a dispute arises between you and Kirra in connection with any booking and/or these Terms, the parties undertake in good faith to use all reasonable endeavors to settle the dispute by way of good faith negotiations.

If any provision of these Terms is or becomes unenforceable, illegal or invalid for any reason it shall be deemed to be severed from these Terms without affecting the validity of the remainder of the Terms and shall not affect the enforceability, legality or application of any other provision of these Terms.

You authorise Kirra to contact any source in order to check, exchange or provide information relating to you for the purpose of providing services to you. Kirra will only use the personal information you provide or it obtains from other sources in connection with the provision of services to you. You may request, at any time, to have access to the personal information held by Kirra about you and to request the correction of that personal information.

The Terms are governed by the laws or New Zealand and the parties submit to the non- exclusive jurisdiction of the New Zealand courts.

These Terms constitute the entire agreement between the parties and about its subject matter and any previous agreements, understandings and negotiations on that subject matter have no effect.

Terms and Conditions for AAT King Tours

Bookings and Conditions

To confirm your reservation, a non‐refundable deposit of $500 per person per tour is required.

Reservations will be held for 7 days only without deposit. (This payment is in addition to any deposit required by your travel agent).

Once your deposit has been received, AAT Kings will send your travel agent confirmation of the details of the booking.  Balance of payment for your holiday is to be paid 45 days prior to departure or within of 72 hours of booking if less than 45 days but more than 8 days prior to departure, or at the time of booking if than less than 7 days prior to departure.

The operator reserves the right to accept wait list clients in place of applicants failing to finalise within the prescribed time.

Important: By paying the required deposit per person per tour to your travel agent you acknowledge that you have read, understood and accepted these Booking Conditions which make up the contract between you and AAT Kings.

Before you book

The information presented in the brochure and on our website was to the best of our knowledge correct at the time of publication. However, changes beyond our control may have occurred since then with respect to prices, itineraries, duration of holidays, standard of services and tour content. Surcharges may apply. Please check with your travel agent or your AAT Kings direct reservations consultant to ascertain if there are any alterations to the holiday you select before you book. Every effort is made to ensure brochure accuracy at the time of going to press and posting on our website. However AAT Kings cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.

Departure Guarantee

Occasionally airlines and tour operators are forced to reschedule departure dates. At AAT Kings we appreciate the inconvenience this may cause you. Therefore, we guarantee that no Guided Holiday will be rescheduled within 45 days of the published departure date.

Prices and Concessions

Prices are quoted in New Zealand Dollars, include GST and compulsory taxes where applicable and supersede all prices previously advertised. Please check the exact price of your tour at the time of paying balance. Airfares are based on the most direct route and are subject to class availability and any new Government taxes. Group concessions for ten or more adults are available. Rail prices are subject to change from time to time. All prices are valid subject to Government, hotel, fuel surcharges and currency fluctuations.

Young Traveller Discount: Children 2 to 15 years of age are entitled to the child price on 1/2 Day and 1 Day Tours as well as on Short Breaks that include overnight accommodation (tent/hotel) when sharing with at least one adult (unless stipulated otherwise). Only one Young Traveller Discount is applicable per room. Infants up to and including 1 year old are free of charge.

Children 5 to 15 years are entitled to the child discount off the adult coach content price on First Choice or Best Buys Guided Holidays plus relevant air, rail or sea price (unless stipulated otherwise).

Concession Card Holders: Prices apply to all Australian and New Zealand pensioners and Seniors Card holders (refer to each price box for discount amount); however discounted rail prices are only available where Australian Pensioner Concession Card is produced.

Deposit Protection

If you are forced to cancel your booking, instead of losing your deposit, we will keep it as a credit for any future Guided Holiday, Inspiring Journey, Aussie Adventure or Short Break of 4 days or more, for up to five years. We’d love to see you take your holiday!

Deposit protection travel credits can only be redeemed once per person and a limit of one trip credit per tour applies. Does not apply if you previously received a full refund. We reserve the right to validate past booking status. If for any reason you do not travel, this credit remains for future use for five years.

Solo Travellers

If you are travelling alone on a Guided Tour operated by AAT Kings and do not wish to pay the single supplement, AAT Kings will ensure that you share a room with a person of the same gender. If we fail to match you, we’ll provide the single room at no extra cost. Please request at time of booking.

Triple Rooms

In triple share rooms, the third bed may be a ‘foldaway’‘sofa bed’ or ‘rollaway’.  Triple share rooms are not available at all hotels.

Cancellations and Amendments

Cancellation fees will be levied relative to the amount of notice given:

45 or more Days Notice ‐ Loss of Deposit

44‐22 Days Notice – 27.5% of holiday price

21‐8 Days Notice – 33% of holiday price

7‐1 Days Notice – 55% of holiday price

Day of Departure – 100% of holiday price

Transferring to another date is treated as a cancellation and therefore cancellation fees will apply. Cancellations must be advised in writing.

Any cancellation of additional services booked prior to and after your tour booking, such as pre/post accommodation and transfers, that are cancelled within 14 days of tour departure incur a 100% cancellation fee.  These cancellation fees are in addition to any cancellation fees that may be charged by your travel agent.

AAT Kings Guided Holidays: a fee of $55 per person will be charged for any change made to a reservation after the booking has been confirmed unless the change increases the value of the booking. A change of tour date and/or itinerary within 45 days of tour departure will be treated as a cancellation and normal cancellation fees will apply except when the change is to an earlier departure date of equivalent or greater value in which case the amendment fee will be charged.

Illness or Absenteeism

In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. AAT Kings make no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim. (A partial daily refund may be available if Gold Seal Protection has been purchased.)

Internet Airfares

Please note that AAT Kings does not incur any liability for airfares purchased by travel agents or clients online via the internet. In the unlikely event that a tour is cancelled, AAT Kings cannot be held responsible for airfare conditions when the airfare is purchased via the internet with companies other than AAT Kings. All such risk, loss and expense must be borne by the travel agent or client.

Tour Participation, Exclusion and Release

Children under five (5) years of age are ineligible for Guided Holidays. Children under eighteen (18) years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. You must advise AAT Kings at the time of booking if you are affected by any condition, medical or otherwise, that may affect your enjoyment of the tour or its enjoyment by others. Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings. AAT Kings reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements during the course of the tour without refund, of anyone who:

• is unable to cope with the requirements of coach travel – this includes embarking and disembarking 4-6 steps that are approximately 30 centimetres high, at each stop of the coach, which on some tours is at least 8 times per day • who may need services or facilities that are not available • fails to comply with the reasonable instructions of AAT Kings personnel • engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safety of other participants

Anyone so excluded will be required to disembark at a safe public location, transport from which will be wholly their responsibility.

You agree that AAT Kings is released from all liability for, and you agree not to hold AAT Kings responsible for termination of your travel arrangements in accordance with the previous condition, or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodation facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition.

You agree that our AAT Kings Tour Directors or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

Travel Insurance

Clients are strongly advised to take out travel insurance to cover any unforeseen circumstances (e.g. cancellation or curtailment expenses, loss of luggage etc). Your licensed travel agent or AAT Kings direct reservations consultant will be pleased to assist with your requirements.

Holiday Inclusions

Transportation, entrance fees and boat cruise prices as per itinerary, services of a Tour Director and Tour Driver, meals as specified, travel wallet and map. Accommodation on a share twin room basis (unless otherwise specified). Subject to a minimum number of clients, AAT Kings reserves the right to operate this touring on a smaller vehicle with a Driver Guide. On some occasions, coach restrooms may be inaccessible depending on operational conditions.

Special Meals

Please advise AAT Kings of any special dietary requirements at time of booking. Note that this will be on a request basis only, as AAT Kings cannot guarantee the availability of special meal types.

Luggage Allowance

One medium size suitcase per person plus one piece of hand luggage which may be carried on-board the coach. Please note that luggage with an adjustable handle and wheels will not fit in the overhead compartments and cannot be accepted as hand luggage. Maximum weight of the suitcase not to exceed 23kg (50lbs). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. We suggest that you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. railway stations and cruise terminals).

All luggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Luggage insurance is strongly recommended.

Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airline(s) directly for their most current luggage regulations and related fees. AAT Kings is not responsible for additional fees imposed by carriers regarding luggage.

Smoking and Seat Rotation

Government regulations prohibit smoking inside tourist coaches. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, clients change seats daily during the course of the tour.

Vehicles

Subject to a minimum number of clients, AAT Kings reserves the right to operate tours on a smaller vehicle with a Driver Guide. In the case of breakdown and other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified, to ensure the operation of a tour. These coaches will be modern touring vehicles but may not have some of the features described.

Wifi

Complimentary WiFi service is available in many hotel guestrooms and/or the public areas of most hotels. Complimentary WiFi is also provided on-board most of our touring coaches. WiFi on coaches uses a mobile/cellular network and as a result the connection will be slower than regular broadband and at times may not be available. In some areas WiFi service will not be available. Please note that WiFi may not be available on transfer coaches and other local services.

Clothing and What to Bring

We recommend you research the temperature of your destination before you start packing.  New Zealand has a very changeable weather and we have been known to travel through snow to rainforest to warm tropical beaches all in one day.

Airline Indemnity

Any airlines’ involvement in these tours is as air carrier only. This organisation shall carry no responsibility for statements in this brochure relating to ground content of the tours and the operator indemnifies them against any claim action, loss or damage arising therefrom.

Airport Transfers

Where indicated in the brochure, complimentary arrival and departure transfers are provided on the scheduled starting and ending days of your tour only. Complimentary transfers are also included with pre/post tour accommodation booked through AAT Kings.

Third Party Suppliers

IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail, Farmstay Options etc. These excursions are not operated by AAT Kings Tours, nor by persons or companies associated with AAT Kings Tours. These activities involve inherent risk of injury, death, accident, delay and loss, and client assumes all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.

General Conditions

These booking conditions represent the entire agreement between the client and AAT Kings Tours Pty. Ltd., who is the tour operator. AAT Kings will be responsible to the client for supplying the services and accommodation as described in the 17/18 brochure and on our website, except where such services cannot be supplied, or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of AAT Kings. In such circumstances, we will do our best to supply comparable services, accommodations and itineraries, and there shall be no refund in this situation.

AAT Kings and its agents (collectively ‘AAT’) act only as an agent for the client and upon the express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party which supplies any goods or services for this trip). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers (with the exception of Down Under Tours) of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client.

Occasionally, it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements or use alternative suppliers from those published. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of your comfort. Any personal expenses incurred by a client as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the client (we strongly recommend all clients take out Travel Insurance, see your licensed travel agent or your AAT Kings direct reservations consultant). The operator is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other service, or guarantee the operation of any particular service.

Please note that if you arrange for payment through an unaccredited agent, the unaccredited agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us, and the travel agent has no authority, expressed or implied, to receive monies on our behalf. There is no liability on our part, in respect of any monies paid to your travel agent. The company reserves the right to cancel any ticket or booking, or to refuse to carry any client where payment has not been received by the company within the specified time. The company reserves the right to amend or cancel tours at any time.

Photography

Images in this website are indicative only and may not reflect specific destinations visited.