General Conditions

Pacific Travel Ltd Booking Conditions & General Informaiton – Direct Clients

Updated: 01 November 2020

Legal Trading Name: Pacific Travel Ltd

Business Trading Name: Scenic Pacific

Prices

All prices are quoted in New Zealand dollars and include Goods and Services Tax (GST) of 15%.

Reservations & Deposits

Your booking is considered to be confirmed and accepted in respect of all persons travelling when we issue a confirmation to you and you make payment of a deposit. Allow up to 3 working days for all confirmations to be received, depending on the complexity of the arrangements required.

Deposits & Payments

A non-refundable deposit of NZ$50 per person must be received in order for us to confirm and hold reservations. Any additional deposits required by suppliers will also be collected at this time. Your payment of deposit confirms that you have read, understood and accepted our terms and conditions.

Balance of payment is due 30 days prior to travel.

Failure to pay the full payment will result in the cancellations of your arrangements and loss of deposit.

Upon receipt of full payment we will issue service vouchers for each component of your travel arrangements with us. Your vouchers will be emailed to you prior to your departure and / or will be sent to your first night’s accommodation awaiting your arrival in New Zealand.

Payments

Payment can be made by direct credit into our bank account. Bank account details are provided on the bottom of your confirmation.

We also accept Visa and Mastercard.- a 2.5% surcharge will be added to all payments made by credit card.

When making on-line credit card payments the name that will appear on your statement will be “Pacific Travel”.

Pacific Travel Ltd credit card information security policy

Pacific Travel Ltd uses a PCI DSS level 1 service provider to process online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

  • Payments are processed in real time
  • Pacific Travel Ltd does not have access to your full card number, this credit card payment is secured by Paystation
  • Paystation have bank grade security. All transaction details are stored in their PCI Centre
  • Paystation Software is certified.

Visit https://www2.paystation.co.nz/ for more info on online credit card payments.

Cancellation & Amendment Policy

Should you need to amend your travel arrangements, amendment fees may be applied to cover our administration and communication costs. We will also pass on any amendment/cancellation fees imposed by our suppliers.

You may not change or cancel a service by contacting the service provider/s direct. All requests should be made directly to our office.

If, after we have accepted and confirmed your booking, you wish to cancel, the following cancellation fees will apply:

  • For cancellations 30 or more days prior to travel: Loss of deposit
  • For cancellations inside 30 days prior to travel: 100% of the booking cost (no refund)
  • Any cancellation fees imposed by suppliers will also be charged.
  • All domestic airfares are non-refundable

Subject to the costs of cancellation fees, we may hold the balance of your funds for future travel with us.

Refunds

No refunds will be available once tickets/vouchers are issued. This includes all accommodation, flights, land travel, tours or any other services not utilised.

Any unused or partially-used sections of the travel arrangements are non-refundable.

Travel Insurance

We strongly recommend the purchase of comprehensive travel insurance. This should include protection against cancellation charges, loss or damage to personal effects, loss of cash, medical expenses and personal liability. We can provide you with travel insurance to cover any cancellation/penalty amendment fees that may be incurred.

Cancellations or changes by Pacific Travel Ltd

After your travel arrangements have commenced it is unlikely that we will need to make any changes but sometimes it is inevitable, particularly if your safety is at risk. We reserve the right to alter fares, amend itineraries or to cancel arrangements. Assistance will be provided to make alternative arrangements to a similar value when/where practical.

Refunds are not available where circumstances arise beyond our control necessitating alternative arrangements to be made to ensure the safety and /or further participation and enjoyment of your holiday.

Third party Terms and Conditions

It is impractical to list each and every one of our individual hotel, activity or other supplier’s terms and conditions and on request we will supply their individual terms and conditions to you. At the time of reservation we will endeavour to provide you with any information we feel you should be aware of but it remains your responsibility to ensure you understand and are happy with these terms.

Special Requests & Needs

If you have any medical conditions or disabilities which may affect your travel arrangements, we need to be advised in writing at the time of booking. If we cannot accommodate your needs/requirements, we will advise you at that time.

Child Fares

Please contact us for information on child fares, as these vary based on the specific product you require. Some sightseeing activities are unsuitable for children.

Website Validity & Accuracy

The packages and prices contained within this website are valid at the time of publication. The information in this website has been compiled with diligence and care. Every effort has been made to ensure its accuracy. Please check all details at time of confirmation.

Fares

All advertised tour costs and quotes are subject to availability of specific accommodation and inclusions. Tour costs and quotes are subject to change until we have confirmed the cost within your final tour confirmation. Once you have paid for your travel arrangements in full we will hold the price.

The inclusions in each fare are clearly stated in the website. All other expenses such as refreshments, laundry, visa/passport fees, telephone and communication costs, taxi fares, excess luggage charges and items of a personal nature are not included.

As all tour costs constitute a complete package, no itemisation of costs is possible.

Liability

Pacific Travel Ltd shall not be held responsible for any loss or damage to luggage or personal effects and/or damage resulting in death or personal injury, which may arise whilst travelling with us or our nominated suppliers.

All transportation, both land and sea, is subject to the terms and conditions of the company providing the transport, some of which limit or exclude liability. These are available from the carriers concerned on request.

Service and Assistance

If an unexpected problem occurs during your travel arrangements please contact our office without delay. Only by doing this can we take steps to remedy the situation and to help you. If you are dissatisfied, any complaint must be made in writing to us within 30 days. Please include your booking reference – this will help us to respond to you quickly.

Law and Jurisdiction

Any matters arising in relation to the contract between us will be governed by New Zealand law and subject to the jurisdiction of the Courts of New Zealand.

Travel Documents

It is your responsibility to ensure that all necessary travel documents (eg passports, visas) are valid and effective.

Force Majeure

Compensation will not be payable if we need to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, pandemic, adverse weather conditions or other circumstances amounting to force majeure.

Smoking

Under the provisions of the Smoke Free Environment Act (1990), coach services are required to be smoke-free, including on-board rest room where provided. Regular stops are made for passengers’ comfort.

Luggage Limits – Coach Travel

2 pieces (max 25kg each) per person is available for coach travel. Extra luggage, where space is available may be taken at an additional charge. Please label luggage to your final destination each day. For safety reasons each person is limited to one item (5kg) of carry-on luggage.

Luggage limits vary for domestic flights and any additional charges will be advised at time of booking.

Head Office – Sales and Reservations

Pacific Travel Ltd


Physical Address: 502a Wairakei Road, Harewood, Christchurch 8545, New Zealand


Postal Address: PO Box 39 151, Harewood, Christchurch, New Zealand

Phone: +64 3 359 3999      Email: info@scenicpacific.co.nz

Open Hours: Monday – Friday 8:00am – 9:00pm. A staff member is available “on-call” between 7:00am – 9:00pm 7 days a week.

Photo Credits

We would like to thank the following for their photographic contributions: Our fabulous staff, Alistair Gutherie, AJ Hackett Bungy NZ, Cardrona Alpine Resort, Chris McLennan, Christchurch NZ.com, Dean MacKenzie, Destination Northland, Destination Queenstown, Garrard Shield, Gary Lisbon, Graeme Murray, Hamilton & Waikato Tourism, James Heremaia, Julian Apse, Lake Wanaka, Marcus Skin, Marlborough NZ, Michael Thomas, Nelson NZ, Neil Macbeth, Ngai Tahu Tourism, Puzzling World, Rob Siusted, Rotorua NZ, Royal Albatross Centre, Te Papa Museum, Todd Eyre, Tourism Holdings, Tourism Media, Tourism NZ, Tourism Waitaki, Vaughan Brookfield, Wanaka NZ, William Patino and our valued suppliers. All photos have been carefully selected to represent New Zealand as fairly as possible. Please remember, we can’t guarantee blue skies and sunshine every day of your visit. We wish we could!

Terms and Conditions for AAT King Tours – New Zealand Tours

Payment & Cancellations

60+ days = Loss of deposit
59 – 16 days = 30%
15 – 8 days = 50%
7 – 1 days = 90%
Day of departure = 100%

* See Guided Holiday Cancellation below
Any cancellation of additional services booked prior to and after your tour booking, such as pre/post accommodation and transfers, that are cancelled within 14 days of tour departure incur a 100% cancellation fee. These cancellation fees are in addition to any cancellation fees that may be charged by your travel agent. AAT Kings Guided Holidays and Inspiring Journeys: a fee of $55 per person will be charged for any change made to a reservation after the booking has been confirmed unless the change increases the value of the booking. A change of tour date and/or itinerary within 60 days of tour departure will be treated as a cancellation and normal cancellation fees will apply except when the change is to an earlier departure date of equivalent or greater value in which case the amendment fee will be charged.

Payment Policy

To confirm your reservation:
Deposits
• $200 non-refundable deposit per person per tour is required for AAT Kings operated Guided Holidays and Inspiring Journeys
• these payments are in addition to any deposit required by your travel agent
• reservations will be held for 5 days only without deposit (if booking departure is outside of 60 days
• once your deposit has been received, AAT Kings will send your travel agent, or yourself if you’ve booked directly with AAT Kings, confirmation of the details of the booking
• all airfares are subject to strict payment and ticketing deadlines, to be advised at the time of booking

Payments
• balance of payment for your tour is to be paid 60 days prior to departure or at time of booking if departure is within 60 days (different payment requirements apply to third party tours, rail and cruise, to be advised at time of booking)
• the operator reserves the right to re-sell seats without warning if applicants fail to finalise payment within the prescribed time

By paying the required deposit per person per tour to your travel agent, or AAT Kings direct reservations consultant, you acknowledge that you have read, understood and accepted these Booking Conditions, which make up the contract between you and AAT Kings. In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing.

Special Meals & Room Requests

Please advise AAT Kings of any special dietary requirements or room requests (adjacent, connecting, ground floor etc) at time of booking. Note that this will be on a request basis only, as AAT Kings cannot guarantee the availability of special meal types; and room requests are based on availability at time of check-in. AAT Kings does not provide personal devices such as wheelchairs, and regrettably, motorised scooters are not permitted on Guided Holidays or Inspiring Journeys.

Travel Insurance

Clients are strongly advised to take out travel insurance to cover any unforeseen circumstances (e.g. cancellation or curtailment expenses, loss of luggage etc). Your licensed travel agent or AAT Kings direct reservations consultant will be pleased to assist with your requirements.

General Conditions

These booking conditions represent the entire agreement between the client and AAT Kings Tours Pty. Ltd., who is the tour operator. AAT Kings will be responsible to the client for supplying the services and accommodation as described in the 21/22 brochure and on our website, except where such services cannot be supplied, or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of AAT Kings. In such circumstances, we will do our best to supply comparable services, accommodation and itineraries, and there shall be no refund in this situation. AAT Kings and its agents (collectively ‘AAT’) act only as an agent for the client and upon the express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party which supplies any goods or services for this trip). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodation, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client. Occasionally, it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements or use alternative suppliers from those published. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of your comfort. Any personal expenses incurred by a client as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the client (we strongly recommend all clients take out Travel Insurance, see your licensed travel agent or your AAT Kings direct reservations consultant). The operator is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other service, or guarantee the operation of any particular service.

Please note that if you arrange for payment through an unaccredited agent, the unaccredited agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us, and the travel agent has no authority, expressed or implied, to receive monies on our behalf. There is no liability on our part, in respect of any monies paid to your travel agent. The Company reserves the right to cancel any ticket or booking, or to refuse to carry any client where payment has not been received by the Company within the specified time. The Company reserves the right to amend or cancel tours at any time.

Prices & Concessions

Prices are quoted in New Zealand Dollars, include GST and compulsory taxes where applicable and supersede all prices previously advertised. Please check the exact price of your tour at the time of paying balance. Airfares are based on the most direct route and are subject to class availability and any new Government taxes. Group concessions for five or more adults are available. Rail prices are subject to change from time to time. All prices are valid subject to Government, hotel, fuel surcharges and currency fluctuations. Children 5 to 15 years are entitled to the child discount off the adult land only price on First Choice or Best Buys Guided Holidays plus relevant air, rail or sea price (unless stipulated otherwise).

Concession Card Holders: Prices apply to all Australian and New Zealand pensioners and Seniors Card holders, however discounted rail prices are only available where Australian Pensioner Concession Card is produced.

Deposit will be held in credit for 5 years from date of cancellation to use towards a future AAT Kings operated Guided Holidays and Inspiring Journeys of 4 days or more. This credit can only be redeemed once and a limit of one trip credit per person per tour applies. The credit cannot be used as a deposit for the future holiday and does not apply if you previously received a full refund or incurred higher cancellation fees. We reserve the right to validate past booking status. This credit can be gifted to family or friends (confirmation must be submitted to AAT Kings in writing stating the nominated name).

Discount Conditions

1. Early bird savings apply only to the land component of the First Choice or Inspiring Journeys holiday, for departures from 01 April 2021 to 31 March 2022. Subject to availability and may be withdrawn at any time. They do not apply to Best Buys guided holidays and pre or post accommodation.
2. Kings Club Past Guest Benefits: one benefit applies per person, per AAT Kings operated Guided Holidays (First Choice or Best Buys) or Inspiring Journeys, to the tour portion only. You must have travelled with us before you can redeem a benefit. Please advise previous tour details at time of booking, subject to availability and verification.
3. Add Ons – 2nd holiday discount applies to AAT Kings operated Guided Holidays (First Choice, Best Buys) & Inspiring Journeys. Holidays must be booked at the same time and the discount is per person off the land only portion of the holiday with the shortest duration. Valid on tours 7 days or more in duration.
4. The triple share discount is available when 3 guests share a twin or double room with an extra bed (foldaway, sofa bed or rollaway) and is not available with Young Traveller discount. Triple rooms are not available on Inspiring Journeys, and are subject to availability.
5. Our ‘travelling solo’ single supplement applies to AAT Kings operated First Choice and Best Buys Guided Holidays. Ask your Travel Specialist at time of booking if available.
6. Group Travel option applies only to AAT Kings & Inspiring Journeys operated holidays. Additional conditions apply, please enquire for more details.
7. Discounts provided on Future Travel Credits are not combinable with other discounts.

* Guided Holiday Cancellation

AAT Kings and Inspiring Journeys reserve the right to cancel, re-schedule or make other adjustments to any guided holiday departure in any circumstances, including in accordance with operating requirements or circumstances beyond their control. If cancellation is made by AAT Kings or Inspiring Journeys any time prior to the departure date of the guided holiday, except when you failed to pay the final balance on time, AAT Kings or Inspiring Journeys will offer a comparable holiday if available or a future travel credit. AAT Kings and Inspiring Journeys will refund any difference in price if the alternative is of a lower price however, the guest will be responsible for additional costs if the alternative is priced higher. AAT Kings and Inspiring Journeys will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary or other aspect(s) of the holiday brought about due to force majeure or other circumstance beyond their control that prevents or interferes with any aspect of the tour, also including governmental and administrative actions. AAT Kings and Inspiring Journeys are not responsible for other travel arrangements affected due to our cancellations or changes and are not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets.

Airfares

Please note that AAT Kings will not incur any liability for airfares purchased by travel agents or clients. In the event that a tour is cancelled, AAT Kings cannot be held responsible for airfare conditions, cancellation fees, or other penalties on any airfare purchased. All such risk, loss and expense must be borne by the travel agent or client. Tickets are issued for your airfares on receipt of full payment. Once ticketed, these airfares are non-refundable as per airline conditions. Any amendments to these flights will incur a fee. These airfares are not available outside Australia and New Zealand.

Airport Transfers

AAT Kings & Inspiring Journeys offer complimentary airport transfers between designated airports and tour hotels on the scheduled start and end days of your tour (excludes third party operated products & Short Breaks). Transfers still apply in conjunction with pre/post tour accommodation booked through AAT Kings & Inspiring Journeys. Flight details must be advised no later than 60 days prior to the Guided Holidays and Inspiring Journeys tour departure date and must meet our brochure flight time requirements. It is your responsibility to update AAT Kings with any changes to your flight schedule to ensure you receive your transfers. Failure to do so may result in missing these services and no refund or compensation will be due for missed transfers resulting from missing or outdated flight information. Airport transfers are subject to timings of the supplier’s operating schedule and may not be available for every flight

Tour Participation, Exclusion & Release

Children under five (5) years of age are ineligible for Guided Holidays. Children under twelve (12) years of age are ineligible for Inspiring Journeys. Children under eighteen (18) years of age must be accompanied by an adult who will be responsible for their welfare and supervision. AAT Kings seeks to provide a safe, memorable, enjoyable, and memorable travel experience for all guests and welcomes guests with special needs or disabilities provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel or other travellers. You must advise AAT Kings at the time of booking of any physical, medical, or other particular needs that may affect your enjoyment of the tour or its enjoyment by others; and you must ensure that you are medically and physically able to travel. A medical certificate specifying clearance for travel may be requested at any time. Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings. AAT Kings reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements during the course of the tour without refund, of anyone who:
• is unable to cope with the requirements of coach travel – this includes embarking and disembarking 4-6 steps that are approximately 30 centimetres high, at each stop of the coach, which on some tours is at least 8 times per day
• who may need services or facilities that are not available
• fails to comply with the reasonable instructions of AAT Kings personnel
• engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safety of other participants

Anyone so excluded will be required to disembark at a safe public location, transport from which will be wholly their responsibility. You agree that AAT Kings is released from all liability for, and you agree not to hold AAT Kings responsible for, termination of your travel arrangements in accordance with the previous condition, or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodation facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition. In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. AAT Kings make no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim. (A partial daily refund may be available if Gold Seal Protection has been purchased.)

Tipping / Gratuities

While it’s not compulsory in Australia or New Zealand, tipping is becoming an increasingly accepted practice in all areas of the service industry. Tipping is on a voluntary individual basis, with a guideline of $5 per day, to your Travel Director or Driver Guide at the end of your holiday

WiFi

Complimentary WiFi service is available in many hotel guestrooms and/or the public areas of most hotels. Complimentary WiFi is also provided on-board most of our touring coaches. WiFi on coaches uses a mobile/cellular network and as a result the connection will be slower than regular broadband and at times may not be available. In some areas WiFi service will not be available. Please note that WiFi may not be available on transfer coaches and other local services.

Third Party Suppliers

Third party excursions, such as Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, Hot Air Ballooning, Rail are not operated by AAT Kings Tours, nor by persons or companies associated with AAT Kings Tours. These activities may involve inherent risk of injury, death, accident, delay and loss and clients assume all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of, any such activity.

Data Protection

To process your guided holiday booking, AAT Kings will need to use personal information for you and guests in your booking. Personal information may include each guest’s name, address, phone number, email address, passport number, and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organisations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g. sending mail, providing marketing assistance, etc). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above. We may also use the personal information you provide us to review and improve the guided holidays and services that we offer, and to contact you (by post, email and/or telephone) about other guided holidays and services offered by AAT Kings that you may be interested in. If you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at AAT Kings, Attn: AAT KINGS TOURS PTY LTD, 82-86 BOURKE ROAD, ALEXANDRIA, NSW 2015. A fee may be charged for supplying you with this information as permitted by law. Each guest is required to comply with the terms, conditions, requirements, laws, rules and/or regulations of any service provider, or any country or governmental authority, and shall be liable for any such non-compliance.

Disclaimer

Travel is personal and individual’s goals and experiences may differ. AAT Kings will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any holiday offered by AAT Kings. In any legal action, arbitration, or other proceeding to enforce, interpret or construe the terms and conditions, or concerning any grievance relating to the booking, the prevailing party shall be entitled to recover its reasonable legal fees and expenses on a solicitor/client basis. Any airline’s involvement in these tours is as air carrier only.

Photography

Images in this website are indicative only and may not reflect specific destinations visited.

Terms & Conditions for Grand Pacific Tours


Payment and completion of the GOOD TO GO Form to your Travel Agent acknowledges that you have read, understood and accepted these booking conditions. Grand Pacific Tours (GPT) is a 100% Australian owned company.


Deposits and Payment

At the time of booking a deposit of NZ$200 per person is required for all Affordable, Signature Coach Tours and Special Interest Tours; NZ$500 per person for Ultimate Small Group Tours. For Cruise and Coach Tours a deposit of NZ$900 per person is required for tours travelling on the 48 seat coach and NZ$1200 per person for Ultimate Small Group Tours.

The balance of payment, including any merchandise, is due 60 days prior to departure. If you are booked on a module of a tour (8 Day Taste of the North Island or 10 Day South Island Spectacular), your final balance date will be due 70 days prior to departure, as this will fall in line with the 16 Day or 19 Day itineraries that this tour is part of.

Once the tour has been booked and confirmed cancellation fees will apply as per Terms and Conditions.

Passport and Visa Requirements

All visitors require a passport to enter New Zealand. Your passport must be valid for at least three months past the date that you intend to leave. For Australian citizens travelling on an Australian passport, you do not need a visa or permit to visit New Zealand. Visitors from visa-waiver countries must request an Electronic Travel Authority (ETA) prior to travelling to New Zealand. For visitors from non-visa waiver countries it is recommended you contact your Travel Agent or NZ Immigration for full entry requirements. If you are not an Australian Citizen or permanent resident, you may also have to pay for an International Visitor Conservation and Tourism Levy (IVL). Please check with your Travel Agent for up to date immigration requirements.

Prices

All holiday prices are based on schedules, fares and tariffs current at the time of printing. GPT reserves the right to vary the cost of tours if necessary, by reason of currency fluctuation or component cost increase. Tour costing will be guaranteed at the price prevailing at the date of final payment.

Children

Children’s fares (5-11 years) are available. Unfortunately, children under five are not suitable on these tours. Exact amounts will be confirmed to your Travel Agent at time of booking. Each under- age traveller must be paired with a supervising adult within the same party due to the seat rotation and rooming policy. On Ultimate Small Group Tours, children under 12 years are not permitted.

2020/21 GPT TOURING SEASON: COACH HOLIDAYS TERMS AND CONDITIONS

Luggage Limits

Each traveller is entitled to travel with ONE suitcase on tour measuring (length + width + depth) no more than 150cm (59”). Ultimate Small Group travellers are entitled to up to TWO suitcases (if airline ticket permits). Weight limits also apply to luggage due to Occupational Health and Safety issues. Approximately, the maximum suitcase weight allowed is 23kg (50lbs). If a traveller brings more than the allocated limit of luggage, any additional arrangements made to get their luggage to the final destination will be at their own expense. Please be aware that oversized or overweight luggage may be refused to be carried by coach companies. All travellers are supplied with a Grand Pacific Tours Travel Bag for personal and small items which can be carried on the coach when travelling. The travel bag is designed to carry a maximum of 6kg (13lbs). Due to limited space on board the coach, please ensure carry-on bags are approximately (length + width + depth) 81cm (32”) with a maximum weight restriction of 6kg (13lbs). All luggage is entirely at the ‘owners risk’, GPT takes no responsibility for accidental damage or loss.

Accommodation Information

GPT endeavours to utilise the most suitable hotels available in each location to ensure travellers enjoy a level of cleanliness, comfort and service. In more remote locations, hotel standards may not be as high due to limited choice. As hotel allocations are booked in advance room upgrade requests are not permitted. Should the hotels on tour change for any reason, we will endeavour to ensure that the alternative hotel is of an equivalent standard.

Pre / Post Accommodation in New Zealand

Hotel check-in time is approx. 3pm and check-out is approx. 10am. If early hotel check-in or late check-out is required due to flight schedules, additional accommodation will need to be purchased. The rates quoted in this brochure are only valid for one night, room only and subject to availability. Any additional meals will need to be ordered and purchased directly with the hotels; BB rates cannot be provided. Additional nights are subject to availability and may be charged at the prevailing rate by the hotel.

Dietary Requests

GPT limit special dietary requests to Vegetarian, Gluten Free, Lactose Intolerant and Diabetic. These will be requested to the hotel but cannot be guaranteed. Meal options may be limited. As a volume group tour operator, contracting specific menus which range from Buffet to A-la-carte, the logistics of arranging meals meeting the correct criteria over an extended touring itinerary can be challenging and cannot be guaranteed to meet the expectations of the traveller. Therefore, religious dietary requests (i.e. Hindu Vegetarian, Kosher, Halal) cannot be accommodated. Any further intolerances needing to be managed are the responsibility of the traveller. Airlines have restricted dietary conditions which vary, ask at time of booking.

Twin Share Travellers

If you are travelling alone and do not wish to pay the Single Supplement, a twin share room will be provided with a person of the same gender. Special room requests are not permitted on this basis. It is your duty to disclose any medical or other conditions that may prevent you from being a suitable rooming partner (such as CPAP Machines) and you must accept that compatibility with your rooming partner cannot be guaranteed. If at any time during the tour you consider your rooming partner unsuitable, we will endeavour to arrange single accommodation for you for the remainder of the tour, subject to availability and at your own cost. We accept no responsibility for the suitability of the allocated rooming partner.

The option to twin share with another single traveller is not available on Ultimate Small Group Tours, Cruise and Coach Tours and selected Special Interest Tours. Please enquire with your Travel Agent at time of booking.

Single Travellers

Paying the Single Supplement covers the sole use of accommodation only, the 48 seat coach is not single seating, you will be required to sit with a fellow traveller. Travel on the Ultimate Small Group Tour Coach is single seats.

2020/21 GPT TOURING SEASON: COACH HOLIDAYS TERMS AND CONDITIONS

Triple Share Room Bookings

Hotel rooms are generally sized to accommodate two travellers in comfort. When three travellers elect to share a room note that there will be restricted space. A rollaway bed may be used for triple share bookings where three separate beds are required. Special conditions apply for triple share requests on the Milford Mariner, subject to availability, please enquire at time of booking. Triple share arrangements are not available on Ultimate Small Group Tours, Cruise and Coach Tours and selected Special Interest Tours.

Milford Mariner and Fiordland Navigator

There are stairs to the cabin and dining area. All travellers are required to be physically able to climb stairs on their own or with the assistance of their travelling companion. A mainland option is available which must be requested at time of booking and is subject to availability with no price reduction. Bedding types are limited and we are unable to guarantee preferred bedding.

Smoking Laws

Smoking is not permitted in any indoor spaces in New Zealand hospitality venues. This means you can no longer smoke inside places such as bars, gaming venues, clubs, hotel rooms and restaurants. Smoking is permitted on the cruise ships in designated areas only.

Coach Seat Rotation

For the enjoyment of all travellers GPT operates a daily seat rotation system which all travellers must participate in as a condition of booking. There are no exceptions to this policy.

Travel Insurance

Comprehensive Travel Insurance is not included but is strongly recommended for all travellers. It is the traveller’s responsibility to arrange their own travel insurance.

Cancellations / Transfer of Booking

In the event a traveller cancels off a tour the following fees apply prior to departure:

– 60 days or more prior to departure, loss of deposit plus the cost of the airline ticket if issued. – Between 7 and 59 days prior to departure, 50% of the tour package price. – Less than 7 days prior to departure, 100% of the tour package price.

If you are booked on a module of a tour (8 Day Taste of North Island tour or 10 Day South Island Spectacular tour), your cancellation fees will fall in line with the commencement of the 16 Day or 19 Day itineraries that this tour is part of. If a traveller wishes to cancel their existing booking and transfer to a new departure date, the above cancellation fees still apply.

Refund

Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a traveller(s), shall be wholly at the expense of the traveller(s).

Traveller Demographic

GPT’s demographic of traveller is 50 + or those travellers that prefer a low impact itinerary. All travellers should have a good level of fitness and health to cope with full days of travel which may include walking and climbing stairs. To ensure you see the best New Zealand has to offer, the touring days depart following breakfast and arrive at the new destination just prior to dinner.

Health and Fitness

Payment of deposit by the traveller(s) to GPT acts as a warranty that the traveller(s) is/are reasonably healthy and/or fit to participate in the tour and the traveller(s) indemnifies GPT from all actions, claims and demands arising out of any want of health and fitness. GPT reserves the right to remove a traveller from a tour if their health and/or fitness interferes with the tour or other traveller(s) tour experience in any way.

Travelling with a collapsible wheelchair/mobility scooter is subject to availability at the time of booking as each tour only has the capacity to cater for one wheelchair/mobility scooter traveller. Accessible Rooms are subject to availability and not always allocated in the room type advertised.

2020/21 GPT TOURING SEASON: COACH HOLIDAYS TERMS AND CONDITIONS

Top of the South Island Tour

This tour includes a number of short walks of up to 1 hour that require a moderate level of fitness. The walks are scenic and not excessive but can include slight inclines and uneven surfaces. Please ensure you feel comfortable with this level of fitness before making a booking.

General Conduct

GPT reserves the right to remove a traveller from a tour if they are acting in a way that interferes with the general operation of the tour or compromises the general enjoyment of the tour by other travellers in any way. Any fees involved in the removal of a traveller will be at their own expense.

Responsibilities

GPT advises that the service it provides is for the booking and packaging of goods and services provided by other operators such as cruise ships, hotels and transportation companies. Travellers are advised to familiarise themselves with the terms and conditions on which these services are supplied. Accordingly, GPT will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise, committed by the operators of airlines, cruise ships, coach companies, hotels or attractions used in connection with the tours.

Optional Tours

These tours are to be booked with your Crew whilst on tour. Payment is to be made directly with each tour operator. GPT does not operate these excursions. As such, no person employed or associated with GPT has any connection with the operators of these excursions. Accordingly, GPT cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions. Optional Tours are subject to availability. Once booked cancellation fees may apply.

Supa-Saver Coupons

These tours are to be booked and paid directly with the tour operator. Our recommendation is to book in advance, prior to your arrival into New Zealand to avoid disappointment. GPT does not operate these excursions. As such, no person employed or associated with GPT has any connection with the operators of these excursions. Accordingly, GPT cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions. Attractions are subject to availability. Once booked cancellation fees may apply.

Variation

GPT reserves the right to cancel or to vary the content of its tours including the replacement of the Ultimate Coach should the need arise under extenuating circumstances out of our control. Due to the limited number of Ultimate Coaches available, any compensation will be assessed on a case by case basis, but not guaranteed.

Dispute

The law of this contract is the law of the State of Victoria and where applicable the law of the Commonwealth of Australia and New Zealand.

Documentation

GPT documentation including any merchandise will be made available for collection at the first night hotel for International travellers. Unfortunately, we cannot accommodate early requests for documentation. Ticket wallet is one per person for Ultimate Small Group Tours and Cruise and Coach Tours and one per couple for Affordable, Signature and Special Interest Tours.

Transfers

Airport transfers in New Zealand are included on the first and last day of your GPT tour and/or pre or post tour accommodation directly linked with the tour hotel. Transfers cannot be re-routed to other pick up points or destinations. No refund will be given for unused transfers. Inter-terminal airport transfers are not included. On arrival in New Zealand, the transfer vehicle will wait up to 1 hour after the flight lands. If your flight is delayed or has changed please contact GPT. Travellers who miss the pre-booked transfers must make their own way to/from the GPT tour hotel at their own expense.

2020/21 GPT TOURING SEASON: COACH HOLIDAYS TERMS AND CONDITIONS

Holiday Duration

The first and last day of most structured holidays is considered a travelling day and therefore may not necessarily be a touring day.

Special Offers.

Only one special offer is applicable per booking and must be advised at time of booking. There will be no retrospective discounts applied.

Client Trust Account

GPT run a Trust Account holding clients’ monies until tour payments are settled. All tours are prepaid to New Zealand hotels and attractions.

Force Majeure

Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Cruise and Coach Tour Bookings

Staterooms; The prices in this brochure are based on the stateroom type specified on the individual itinerary. No upgrades from the stateroom type listed are available.

Onboard Credits

BONUS US$ onboard credit is per stateroom and based on minimum number of staterooms sold.

Late Bookings

Bookings made inside 150 days prior to departure date, are subject to availability and may incur a surcharge. Onboard credits may not be available.

Celebrity Cruises® reserve the right to recall any unnamed staterooms at any time due to capacity.

Gratuities

Onboard gratuities included in the brochure price, cover restaurant and stateroom services only. This does not cover any specialty services purchased on board the Celebrity Solstice ® or gratuities for the Crew, which are at the discretion of the traveller.

Tour Leader

The Cruise component is only fully escorted when minimum numbers are reached.

Cruise Check-In

All travellers must be checked-in and be on board the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. If you are not on board at least 90 minutes before the ship’s scheduled sailing time, Celebrity Cruises® are entitled to assume that you do not intend to travel. Your booking will then be cancelled, 100% cancellation charges will apply, and no refund provided.

Internet

Most hotels have internet access available. Not all hotels offer free Wi-Fi, charges may apply. GPT do not have any influence over hotel Wi-Fi access and related costs. Internet access is available on the Celebrity Solstice® for a fee.

2020/21 GPT TOURING SEASON: COACH HOLIDAYS TERMS AND CONDITIONS

Lost Property

GPT accepts no responsibility for the retrieval of lost or misplaced property. All costs associated in the retrieval of lost or misplaced property is at the owner’s expense.

Privacy Use of any personal data that you provide to GPT for your booking is governed by the GPT Privacy Policy which is published at https://www.grandpacifictours.com/privacy-statement. By providing personal information to GPT, you consent to GPT collecting, holding, using and disclosing your personal information as detailed in the GPT Privacy Policy. In particular, you agree that in certain circumstances, GPT are permitted to disclose your personal information to overseas recipients in connection with your booking committed by the operators of airlines, cruise ships, coach companies, hotels or attractions used in connection with the tours. The supplier may also have their own privacy policy that covers how they handle your personal information. Please contact the supplier directly for information on their privacy policy. GPT do not keep a record of any credit card or bank account details of their passengers.

Validity

Brochure valid for travel from September 2020 – May 2021.

MERCHANDISE

GPT have a range of merchandise available to all travellers. All orders should be made at the time of booking and rate applicable for your market are in New Zealand Dollars. The same commission level applied to the sale of merchandise. Items available are a waterproof jacket, wool blend cap. Merchandise will not be sold once on tour or after travellers return home. Pricing is listed within our International Tariff. An additional NZ$10 per delivery postage and handling fee will be charged with any purchase.